According to a research conducted by PayPal in which PayPal commissioned the Nielson Company to conduct a study on the online shopping trends of consumers in Malaysia, it was found that that there are already 1.1 million Malaysians shopping online, spending RM1.8 billion in 2010 and this amount is set to reach RM5 billion in 2014. The study indicated that Malaysians buy all sorts of different items between domestic and cross-border online shopping, and for this they shop at both local online stores as well as international online retail department stores, such as Amazon USA.
If you are an avid online shopper based in Malaysia and are unaware on how to purchase, order and ship an item from Amazon USA to Malaysia, then you need not worry as this guide is just for you. Many Malaysian online shoppers are not in the know that this too is possible, which is quite sad really since Amazon USA offers some of the best items internationally at reasonably competitive rates.
A very important reason as to why Malaysian online shoppers don’t know about this is because there is no ‘Amazon Malaysia’ – that is, Amazon has not established a local online department store in Malaysia officially. Amazon.co.my does not exist, so many local consumers think they cannot purchase anything from Amazon. However, this is not true, and the fact is that the people of Malaysia can very well and indeed make purchased from the Amazon USA Store. This is made possible due to an international service provided by Amazon called ‘Amazon Global’. This is a program specially dedicated to the purposes of making international shipping easy for orders placed on Amazon USA and currently the Amazon Global program service ships purchases to over 65 countries around the world – including Malaysia.
Advantages For Malaysian Consumers To Shop From Amazon USA
Online shoppers can avail quite a number of advantages if they wish to go for purchasing items from the Amazon Store. While there are many, some are mentioned below.
- Unlike a large quantity of Malaysian online retail stores, Amazon.com is an international store and thus it has a very large inventory of items. You can expect to find a very wide variety of goods here, regardless of whatever you are shopping.
- As the amount online shoppers in Malaysia increases, so does the number of poor, innocent people getting scammed over the internet. For this, it becomes extremely important to manage your transactions and shop at an online store that has high credibility and trustfulness. Amazon fits this bill perfectly.
Amazon.com accepts the following methods of payment for purchases made at its store:
- American Express,
- Diners Club (US billing address only),
- Visa Check Cards,
- Payment from your checking account,
- Amazon.com Gift Cards,
- Amazon.com Gift Card Claim Codes,
- Amazon Payments Stored Balance, and
- The Amazon Store Card.
More About Amazon Global
As we mentioned before, Amazon Global is a service provided by Amazon that allows its international shoppers settled elsewhere other than the United States to make purchases from the Amazon Store, and get their items shipped internationally to their overseas destinations.
You can access the Amazon Global page here.
The following items can be shipped to almost all destinations outside the US:
- VHS videos
In addition to this, some consumer electronics, health and personal care, home and garden, jewelry, pet supplies, shoes, software, sporting goods, tools, video games, and watches are also allowed to be shipped internationally to overseas destinations – Malaysia being among one of them.
Items At Amazon.com Available For International Delivery
Not all items listed on Amazon USA will be available for international delivery. This may be the case if you haven’t specified and set the ‘International Shipping’ filter in the search box at Amazon.
To avoid any unwanted surprises, be sure to always visit the Amazon Global page where the ‘International Shipping’ filter is set. If you want to know if a particular product listed in Amazon is available for international delivery, just view its ‘Product Details’ section and in front of the ‘Shipping’ info it should say “This item is also available for shipping to select countries outside the U.S.”.
If instead the shipping info reads “Currently, item can be shipped only within the U.S.”, then the item will not be available for international delivery.
Amazon To Malaysia Shipping Rates, Times And Methods
Amazon Global provides three different methods of shipping to its customers. These are listed below.
A. Standard Shipping
Standard Shipping to Malaysia takes 17 to 31 business days. It is ideal if you want to save on shipping fees and the item ordered is not needed immediately.
B. Expedited Shipping
Expedited Shipping to Malaysia takes 5 to 10 business days. It is ideal where one requires a faster transit time without spending too much for it.
C. Priority Courier Shipping
Priority Courier Shipping to Malaysia takes 3 to 5 business days. It is ideal in cases where time is of the essence and shipping rates are not an issue.
For a detailed list of rates of aforementioned shipping methods, click here.
Amazon Global charges an additional surcharge on orders that are especially bulky, heavy and of unusual shape and dimensions. In case the additional surcharge is applicable on your order, you will be notified of this before the checkout.
Warranty Claims And Compatibility Issues
When you are about to place an order on Amazon Global, always keep in mind that some manufacturers may not honor warranty on goods shipped overseas. While this may not always be the case, you should be on the lookout and always go for the option of international warranty at checkout.
Furthermore, some goods such as electrical appliances with different power and voltage settings may not be compatible in your region and for this you may need to purchase separate items like power adapters, cables and chargers. Customs fees play an important role too, which you will need to look at to avoid any surprises.
Amazon Malaysia vs. Amazon USA
It cannot be denied that given the huge international popularity of Amazon as well as the increasing number of online shoppers in Malaysia, Amazon Malaysia would seem to be a very interesting venture for Amazon and an exciting offering for all online Malaysian consumers. Having said that, Amazon USA comes with its own perks and benefits as mentioned above, and until an ‘Amazon Malaysia’ portal is not setup, Amazon USA will be a very good, strong and solid choice, through its Amazon Global program, for online shoppers in Malaysia.